Retail Must Reinvent Itself Amid ‘Always-On’ Trend, Bona Says
Veteran store designer’s EuroShop presentation highlights the need for stores to emotionally connect with shoppers by creating unforgettable experiences.
Reinvention has been part of retail at least since the days of ancient Rome. But as technology transforms multi-channel retail into hyper-channel, “always-on” retailing, chains must emotionally connect with consumers as never before, advised veteran store designer Joseph Bona during a Feb. 19 speech at EuroShop, the global trade fair.
“Emotion plus theatrics equals experience,” said Bona, President, Branded Environments for CBX, the New York City-based brand agency and retail design consultancy. “Storytelling ability, in particular, helps you create engaging experiences, and the memory of those experiences can inspire consumers by adding excitement and drama to routine transactions. Ultimately, this is what energizes brand culture and drives long-term customer loyalty, even in a world perpetually driven to digital distraction.”
Bona’s presentation—“Format Reinvention: the Changing Face of Retail”—highlighted the need for retailers to further rethink the function of their brick-and-mortar stores. Today’s “always on” environment doesn’t only mean that people can buy whatever they want using their phones and tablets—it also means they can use GPS- and cloud-enabled tools to find the very best retail and dining experiences available to them, wherever […]