Category: Retail

A Glimpse into the Future of Retail Experience

April 11, 2018 — Krisana Jaritsat

Recently, we sent out Engagement Director, Damien Moore-Evans, to Chicago to attend Global Shop 2018, “the nation’s largest retail design industry trade show, which combines store design, visual merchandising, retail technology and shopper marketing leaders under one roof.” From our work redesigning the flagship Houston location of Saks Fifth Avenue, to more recently creating the bakery of our dreams for New York’s favorite miniature cupcake, Baked by Melissa, we’ve been thinking a lot lately about store experiences, community spaces, and the evolution of the brick-and-mortar. While the debate will undoubtedly continue on the path of the ‘store of the future,’ we’re pretty certain what we witnessed and heard at Global Shop will resonate in the years to come.

Here were the most interesting findings from Damien:

Gen Z is shaped by 911, cyber bullying, and unpredictable political climate. In spite of this, they are ambitious realists. 64% cited shared values with a brand for the reason they engaged with that particular brand –Harvard Business Review From showrooms to ‘Do-rooms,’ retailers are making a bigger push for overall better shopping experiences -Eight Inc. The expectation economy continues on. Brands are shifting their behaviors to better coincide with shifting consumer expectations and […]

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